Shipping policy

Last updated: August 24, 2026

This Shipping Policy outlines the terms for shipping, delivery, and related costs for purchases made through our Services. This Policy forms part of our Terms of Service. Please read it carefully. For any questions, contact us at info@luminixhealth.com.

Article 1: Prices and Shipping Costs
  • All prices displayed on our website are exclusive of VAT and do not include shipping, handling, customs, or import charges unless otherwise stated.
  • Standard shipping is €9,89 (net value, excl. VAT). There is no free-shipping threshold.
  • Cold-chain (cool pack) freight is €29,89 at checkout and is never free.
  • ADR, dangerous goods (DG), bulk and dry ice always carry freight and are quoted. Write to info@luminixhealth.com for those lines.
Article 2: Delivery Times
  • Delivery times are indicative and refer to the time goods leave our warehouses, not the arrival at your location.
  • Standard delivery within the BeNeFraLux region is 2-5 business days; for other EU countries, 3-7 business days. For the UK and Switzerland, delivery is 4-8 business days. Express options (1-2 days) are available at additional cost.
  • Delays do not entitle you to compensation, contract termination, refusal of receipt, or refund, unless due to our gross negligence.
  • In cases of force majeure (e.g., strikes, supply chain disruptions), we may suspend or cancel the order without liability.
  • We aim for speedy delivery but cannot guarantee exact times due to carrier dependencies.

Article 3: Delivery Location and Conditions
  • Delivery is made to the specified accessible address (ground level, no stairs; accessible via corridors or elevators).
  • If the delivery location is inaccessible, additional transport costs may be charged.
  • Deliveries are made under Incoterm EXW (Ex Works). Shipping rates apply, available via the website or upon request at info@luminixhealth.com.
  • If delivery instructions are not provided in time, we may charge storage costs (minimum €10 per month or part thereof) after notice, and store goods at your risk and expense.

Article 4: Damages and Issues
  • Please inspect your order upon receipt and contact us immediately at info@luminixhealth.com if the item is defective, damaged, or incorrect, providing photos and details.
  • We will evaluate the issue and resolve it (e.g., replacement, repair, or refund) in accordance with applicable law.

Article 5: Shipping for B2B Customers
  • For business customers (B2B), we offer tailored shipping options, including express. Cold-chain (cool pack) freight is €29,89 at checkout and is never free. Bulk, ADR and dry ice are quoted and always carry freight. Contact info@luminixhealth.com for those lines.
  • Shipping terms can be customized in our B2B agreements for recurring or high-volume purchases.

We may update this Policy from time to time. Changes will be posted here with an updated date.

Luminix Health BV
Veelsebaan 37 C, 3201 Aarschot, Belgium KBO / VAT number: BE1026.613.455
EORI number: BE1026613455
(Belgian) FAMHP number: BE/CA01/1-75035

The competent courts are Leuven, Belgium.