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Practical answers on the catalogue, quotes, shipping, documents and returns. Where an answer links to a policy, that policy is the binding text.

Luminix Health

Who is Luminix Health?

Luminix Health is a medical-device distributor, registered with the FAMHP (BE/CA01/1-75035) and recorded in EUDAMED under SRN BE-IM-000049390. The catalogue holds 150.000 laboratory articles. We dispatch from the heart of Europe. More is on Over Luminix Health.

Who can order?

We sell to companies and institutions: hospital laboratories, university laboratories, research groups and biotech companies. The first request includes the company name and the VAT number. Send both with the quote request, or with the first order.

How large is the catalogue?
Which languages is the site in?

English, Dutch and French. Country and language are chosen in the header. The words Compliant, Convenient and Competitive stay in English.

Where are the company details?

The company details are in the legal notice and on the contact information page. Questions go to info@luminixhealth.com. Quotes go to sales@luminixhealth.com. Phone: +32 13 30 43 61. We aim to answer within 2 business days.

Catalogue

What is in Laborbedarf?

Labware is the glass, the plastic and the fittings that hold, move or measure a liquid or a solid. It is not the instrument that reads a value, and it is not the chemical itself. The shelves:

The catalogue page has further questions on this range.

What is in Labor- und Industriechemikalien?

Laboratory chemicals: solvents, acids and bases, buffers, standards, stains and pharmacopoeia reagents. When the manufacturer has published a safety data sheet, it is on the product page. The shelves:

The catalogue page has further questions on this range.

What is in Präzisionsinstrumente?
What is in Mikrobiologie?

Culture media, antibodies, cell culture, molecular biology and the reagents that sit beside them. The shelves:

The catalogue page has further questions on this range.

What is in Verbrauchsmaterialien?

Filtration, pipettes and tips, plates, cold storage, syringes and samplers. The shelves:

The catalogue page has further questions on this range.

What is in Sicherheit?

Protection for the person, the bench and the store. Personal protective equipment sits under Regulation (EU) 2016/425. The shelves:

The catalogue page has further questions on this range.

What is in Chromatographie?

Columns, vials and sample preparation for HPLC, GC, TLC and solid-phase extraction. The shelves:

The catalogue page has further questions on this range.

Do you have calculators?

Yes. On Calculators you prepare a solution, move a chromatography method, or change a unit. The list covers molarity, dilution, buffers, western-blot recipes, acids, vapour pressure and the common conversions. Each result is a working figure. Check it against the label and on a calibrated balance.

How do I find an article?

Search by article number or name via search, open one of the seven catalogues, or browse Nach Marke shoppen. If the article is not on a shelf, send a quote request with the description and the quantity. We do not invent an article number.

How do pack sizes work?

Each pack size is its own article, with its own page and its own price. Open the pack you need. The page names that pack, not the pack of another article.

Where is the brand shown?

The product page shows the manufacturer's brand next to the catalogue number. Every brand is on Nach Marke shoppen.

Which documents are on the product page?

When the manufacturer has published a technical information sheet or a safety data sheet, both are on the product page. We do not write those documents ourselves. If the manufacturer has not published one, the page does not carry an empty file.

How is a medical device sold?

If the article is a medical device, it is sold under the EU MDR. Luminix Health is a distributor, registered with the FAMHP (BE/CA01/1-75035) and recorded in EUDAMED under SRN BE-IM-000049390.

Prices and quotes

Are prices including VAT?

All prices on the website are exclusive of VAT. They do not include shipping, handling, customs or import charges, unless the page says so. The binding text is the Shipping policy.

How do I request a quote?

Use the form Angebot anfordern, or write to sales@luminixhealth.com. The first message includes the company name, the VAT number, the article numbers and the quantities.

Can I order without a quote?

Articles on standard delivery can be ordered from the cart. Cold-chain freight is charged at checkout. ADR, dangerous goods, bulk and dry ice are quoted: write to info@luminixhealth.com.

What if the article is not in stock?

We then confirm the timing on the quote. We do not print a date we do not have. Articles that are in stock follow the times in the Shipping policy.

How fast do you answer?

We aim to answer within 2 business days. For an urgent order or a compliance question, put the order number in the subject if you already have one. General questions: Kontakt.

Shipping

What does standard shipping cost?

Standard shipping is €18,43 below €250 order value (net, excl. VAT). From €250 order value upward, standard shipping is free. The binding text is the Shipping policy.

When is shipping free?

Standard shipping only, and only from €250 order value exclusive of VAT. Cold chain, ADR, dangerous goods, bulk and dry ice are never included in that free standard delivery.

How long does delivery take?

The times are indicative. They run from the moment the goods leave our warehouses, not from arrival at your address. Standard delivery in the BeNeFraLux region is 2-5 business days. For other EU countries it is 3-7 business days. For the United Kingdom and Switzerland it is 4-8 business days. Express (1-2 business days) is available at additional cost. We do not guarantee an exact arrival time, because the carrier's timing sits in the window.

What does cold-chain freight cost?

Cold-chain freight (cool pack) is €29,89 at checkout and is never free, including from €250. ADR, dangerous goods, bulk and dry ice always carry freight and are quoted. For those lines, write to info@luminixhealth.com.

Where and on what terms do you deliver?

Delivery is to the accessible address you give: ground level, no stairs, reachable by corridors or a lift. If the address is not accessible, extra transport costs may be charged. Delivery is EXW (Ex Works). Rates are on the website or on request at info@luminixhealth.com. If delivery instructions arrive too late, we may charge storage after notice, at a minimum of €10 per month or part of a month, and the goods stay at your risk and your expense. See the Shipping policy.

Are customs included in the price?

No, unless the page says so. The price is exclusive of VAT and exclusive of shipping, handling, customs and import charges.

What happens if delivery is late?

A delay does not give a right to compensation, cancellation, refusal or a refund, except in the case of our gross negligence. Force majeure, for example a strike or a break in supply, can suspend or cancel the order. The text is in the Shipping policy.

Returns

Can I return an order?

On a purchase for a business, an organisation or an institution, we do not accept a return unless the article is defective or damaged on arrival. Contact us within 7 days at info@luminixhealth.com, with photos and the details. There is no cooling-off period on a B2B purchase. We may refuse a return, or offer a replacement or a refund. The binding text is the Refund policy.

What if the delivery is damaged or wrong?

Inspect the shipment on receipt. If an article is defective, damaged or wrong, email info@luminixhealth.com at once, with photos and the details. We assess it and resolve it, for example with a replacement or a refund, under the Shipping policy and the Refund policy.

Contact

How do I get in touch?

Quote: Angebot anfordern or sales@luminixhealth.com. Other questions: Kontakt or info@luminixhealth.com. Phone: +32 13 30 43 61. An account for orders opens at account. The terms are in the Terms of service. Privacy is in the Privacy policy.

Is there a newsletter?

Yes. At the bottom of the page you can subscribe for updates on what we publish.